MyDORWAY Help

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MyDORWAY Help

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SCDOR provides South Carolina taxpayers with a free and secure tax portal known as MyDORWAY. MyDORWAY helps you:

✔	Manage multiple tax accounts from one login
✔	Apply for licenses, including Retail and ABL
✔	File tax returns and reduce errors with automatic calculations
✔	Make and schedule payments
✔	View copies of notices, letters, and other correspondence from SCDOR
✔	Review your return and payment history ... and more on MyDORWAY!

Go Green to save time and paper with MyDORWAY!
When you opt for paperless mailing and choose to upload requested documents, you help both our agency and the planet by reducing paper use and streamlining communications:

Paperless Mailing
Paperless mailing stops most paper letters and notices from being mailed to you, and instead you will receive those messages electronically to your MyDORWAY account.

	To view your notices, simply log in, select the More tab, and click View Letters. (The same way you can view copies of mail now.)
	You’ll receive a nightly email when you have received correspondence from the SCDOR.
	You can easily opt out of paperless mailing if you prefer to receive letters through the mail.

Paperless mailing FAQ

Why have I not received notices from the SCDOR recently?

Beginning June 27, 2022, the SCDOR stopped mailing most notices to MyDORWAY account holders, instead sending that correspondence electronically through MyDORWAY. If you haven’t received correspondence from the SCDOR recently, or you’re not receiving as much correspondence as you’re used to, log in to MyDORWAY to see your recent notices and letters

Will all my correspondence from the SCDOR come through my MyDORWAY account?

No. There are certain notices and letters that we are legally required to send through the mail.

How will I know if I receive new correspondence?

You will receive an email on days that you receive a new letter or notice. If we send you more than one letter in a day, you will only receive one email to notify you of all the letters from that day.

Make sure the email address associated with your MyDORWAY account is one that you check often. Log in to MyDORWAY and click Manage My Profile in the upper right of the screen to check or update your email address.
You can opt out of receiving these email notifications on the Settings tab, but it is not recommended.

Can I choose to keep receiving SCDOR correspondence through the mail?

Yes. Account holders can opt out of the paperless mailing option by logging in to MyDORWAY and selecting the Settings tab. On the next screen, click MyDORWAY, next to Mail Delivery, and change your preference to Mail.

Only MyDORWAY users with Individual or Business Owner access can change their mail preference. Users with Tax Account Manager access cannot change a business’s mail preference.

How will customers receive SCDOR correspondence if they don’t manage their accounts on MyDORWAY?

Customers without an active MyDORWAY account will continue to receive SCDOR correspondence through the mail.

Our Sign Up tutorial will walk you through the steps of creating a MyDORWAY account.
See how easy MyDORWAY makes managing your taxes in our Managing Your MyDORWAY Account tutorial.

As long as your MyDORWAY account is active, you will receive SCDOR correspondence through MyDORWAY, even if you do not log in regularly.

Document Upload
MyDORWAY's document upload instructions will be included in the messages you receive requesting that you send SCDOR specific documentation.

	Instead of mailing your documents back to us, you can upload them to MyDORWAY. This ensures they go directly where they need to, so we can process them faster.
	Click Upload Requested Documents from the MyDORWAY homepage, or if you are logged in to MyDORWAY, click the More tab.
	You’ll need an ID number, like your SSN or FEIN, and the Letter ID from the notice you received.

Document upload FAQ

See which taxes you can manage on MyDORWAY

Tax Types	Pay	File	Register
Admissions Tax
Airline Property Tax
Alcohol Beverage Licensing
Aviation Jet Fuel Tax
Bank Tax
Beer Importer Tax
Beer Wholesaler Tax
Bingo Tax
Brewpub Tax
Business Personal Property Tax
Carline Property Tax
Casual or Use Excise Tax
Cigarette Tax Stamps
Coin Operated Device Tax
Corporate Tax (C-Corporation, S-Corporation, HOA, Non Profit)
Deed Recording Fee
Dry Cleaning Facility Fee
Dry Cleaning Facility Surcharge
Electric Cooperative Tax
Electric Power Tax
Eleemosynary Tax
Exempt Property
Fiduciary Tax
Forest Renewal Fee
Indigent Health Care Tax
Individual Income Tax
Liquor by the Drink Tax
Liquor Wholesaler Tax
Manufacturing Property Tax (and Fee in Lieu of Taxes)
Motor Fuel - Blender, Exporter, Importer (Bonded, Occasional, Tankwagon), Manufacturer, Miscellaneous, Vendor
Motor Fuel - Refund
Motor Fuel - Supplier, Terminal, Transporter
Motor Fuel - Violations
Other Tobacco Products
Out of State Wine Shipper Tax
Partnership Tax
PSC Utility Assessment
Public Utility Tax
Rental Surcharge
Sales and Use
Sales - Accommodations Tax
Sales - Local Taxes (Local Option Tax, Capital Projects Tax, Catawba Tribal Tax, School District/Education Capital Improvement Tax, Tourism Development Tax)
Sales - Maximum Tax
Savings and Loan Association Tax
Solid Waste Excise Tax
Solvent Surcharge
Utilities Property Tax
Wine Importer Tax
Wine Wholesaler Tax
Wireless 911 Surcharge
Withholding Tax
900-976 Telephone Service Tax

Learn more about what you can do on MyDORWAY

Create an account

Who can create a MyDORWAY account, and what can they do with their account?

What information will I need to provide to create a MyDORWAY account?

Click Sign Up on the MyDORWAY home page to begin creating your MyDORWAY account. We will ask you to provide the following information depending on your account type:

ACCOUNT TYPE	REQUIRED INFORMATION
INDIVIDUAL	One of the following: Your Social Security Number (SSN) Your Individual Taxpayer Identification Number (ITIN) Your Federal Employer Identification Number (FEIN) One of the following: Your last payment amount Your last refund amount Line 1 from your last return Sign up for a MyDORWAY account
BUSINESS OWNER OR TAX ACCOUNT MANAGER	One of the following: Your Social Security Number (SSN) Your Individual Taxpayer Identification Number (ITIN) Your Federal Employer Identification Number (FEIN) Your Single ID Number (SID) One of the following: Your last payment amount Your last refund amount Line 1 from your last return A Letter ID (This could be the only option for some tax types) Business File Number Your file number is used to identify South Carolina business tax accounts. For a Sales Tax account, your file number is your Retail License Number. For a Withholding account, your file number is your Withholding Number. Sign up for a MyDORWAY account

ACCOUNT TYPE

REQUIRED INFORMATION

INDIVIDUAL

One of the following:

Your Social Security Number (SSN)
Your Individual Taxpayer Identification Number (ITIN)
Your Federal Employer Identification Number (FEIN)

One of the following:

Your last payment amount
Your last refund amount
Line 1 from your last return

BUSINESS OWNER

OR

TAX ACCOUNT MANAGER

One of the following:

Your Social Security Number (SSN)
Your Individual Taxpayer Identification Number (ITIN)
Your Federal Employer Identification Number (FEIN)
Your Single ID Number (SID)

One of the following:

Your last payment amount
Your last refund amount
Line 1 from your last return
A Letter ID (This could be the only option for some tax types)

Business File Number
Your file number is used to identify South Carolina business tax accounts. For a Sales Tax account, your file number is your Retail License Number. For a Withholding account, your file number is your Withholding Number.

Check out our How to sign up for MyDORWAY video on YouTube for more helpful tips.

If I am a tax preparer, do I need to create a MyDORWAY account for each of my clients?

What are the password requirements for MyDORWAY?

Manage your account: user access, filter lists, usernames, and passwords

I am a business owner. Who can add or remove another user's access to my business's tax accounts?

As a business owner, can my employees share one MyDORWAY username and password to manage my business tax accounts?

How do I filter lists?

How do I change my MyDORWAY password?

I forgot my MyDORWAY password. What should I do now?

I forgot my MyDORWAY username. What should I do now?

I’m locked out of MyDORWAY after entering an incorrect password. What should I do now?

I have not received my password recovery email after attempting to reset my password. What should I do now?

I did not receive the two-step verification code when first logging in to MyDORWAY. What should I do now?

Apply for a business tax account

File returns

Can I start a return and finish it later?

Can I edit, delete, or amend a return I filed on MyDORWAY?

Can I print a copy of my return?

How long does it take for MyDORWAY to process a return?

Can I file my Individual Income Tax Returns on MyDORWAY?

Make and schedule payments

What type of payments can I make on MyDORWAY?

What kind of payments can I make from the "Make a Payment" link on the home page?

Do weekends and holidays affect due dates?

How far into the future can I schedule a Business Tax payment?

How far into the future can I schedule an Individual Income Tax payment?

What should I do if MyDORWAY does not accept my payment?

Can I cancel a payment?

❌ Credit card payments cannot be canceled.
✅ ACH debit payments from your checking or savings account can be canceled if the status is still pending.

If you were logged in to MyDORWAY when you made your ACH debit payment from your checking or savings account, you can cancel the payment if the status is still pending. Start by logging in to MyDORWAY and click the More tab. On the next screen, under the Payments & Returns tab, select Manage Payments & Returns. On the next screen, from the Show box's dropdown menu, select Payments and Pending. You'll see a list of all payments that you made through MyDORWAY that are now pending. Click Pending for the payment you wish to cancel. On the next screen in the top right corner, click Cancel.

If you were NOT logged in to MyDORWAY when you made your ACH debit payment from your checking or savings account, you can cancel the debit payment if the status is still pending. From the MyDORWAY home page, select Make a Payment, then select Find Existing Payment to check a payment's status. You'll need the email address and confirmation code associated with the payment.

If you’re unable to cancel a payment, either because it has processed or because you paid with a credit card, contact the SCDOR. For full instructions, click Dorwin's Can I help? button on MyDORWAY and type: wrong payment.

What do I do if I accidentally make a payment to the wrong tax account or in the wrong filing period?

MyDORWAY security and help

Is MyDORWAY secure?

What happens when I select "Yes" in the Trust this Device box when logging into MyDORWAY?

Who should I contact if I need MyDORWAY assistance?

Where can I find answers to tax-specific questions?

What are the minimum system requirements to access MyDORWAY from my computer or device?

MyDORWAY video tutorials

Dorwin can help!
Dorwin is our 24/7 virtual assistant trained to help you find what you're looking for on MyDORWAY.

💡 You don't have to be logged in to MyDORWAY to ask Dorwin questions!

💡 Read more about Dorwin.

💡 See a list of helpful MyDORWAY tips in one of our recent articles.

💡 Check out our How to sign up for MyDORWAY video on YouTube, or view other helpful video tutorials listed on this page.

See more MyDORWAY videos

Follow SCDOR for MyDORWAY news

​Learn more about what you can do on MyDORWAY

​Create an a​​ccount​​​​​​

INDIVIDUALS

TAX ACCOUNT MANAGERS

BUSINESS OWNERS

ACCOUNT TYPE​

​REQUIRED INFORMATION​​

Manage​ your ​a​​cco​​​un​t:​​ us​er ​access, filter lists,​ u​sernames, and pass​words ​​

Apply for a​ bu​sines​s t​ax accoun​t​

What is an ITIN?​

File returns​

Make and schedul​e payments

​MyDORWAY ​securit​y​ and help​​​

Is MyDORWAY secure?

​MyD​OR​WA​Y vi​de​o tutorial​​s ​​​​​​​​

Creating and Managing Your Account

Filing

Payments

Tax Specific

Learn more about what you can do on MyDORWAY

Create an account

ACCOUNT TYPE

REQUIRED INFORMATION

Manage your account: user access, filter lists, usernames, and passwords

Apply for a business tax account

What is an ITIN?

File returns

Make and schedule payments

MyDORWAY security and help

MyDORWAY video tutorials