Read the notice immediately and thoroughly. 

• We have included all the information you need to take the next steps.
• Follow any instructions and submit any necessary information according to the due dates in the notice.

Pay any amount due.

• You can pay online on our free tax portal, MyDORWAY.
• You can mail your payment along with the voucher from the notice to the address on the notice.
  • If you are not able to pay in full, you may be eligible to request a Payment Plan Agreement.

Send copies of your missing documents to the SCDOR.

• You can mail copies of the requested documents to the address listed on your notice.

Verify your identity.

• Your notice may direct you to dor.sc.gov/VerifyID or dor.sc.gov/VerifyCode to provide information to verify your identity.

Do not ignore the notice. If you do not resolve your notice, you may face the following penalties:

• The SCDOR can levy or garnish your wages.
• The SCDOR can revoke your retail or business license.
• The SCDOR may place a tax lien on your property.
• The SCDOR may charge interest on top of any existing debt.
• You may not receive your tax refund.

Avoid penalties by taking steps to resolve your notice as quickly as possible!

Find out which notice you have received. Every notice from the SCDOR will include:

• Title: Located in the center of the header.
• Notice number: Usually located on the top-right corner of the notice.
• Your name and address: The notice should have your name and address near the top-left corner, under the header.
  • If you believe we reached you by mistake, contact the SCDOR representative or division listed on your notice immediately.
• Purpose: Each notice will clearly state the reason that we sent it, usually underneath your address.
• Outstanding items: This will outline what you need to do to resolve the issue. This is often an unpaid balance or documents you need to provide.
• Contact information: This includes an email address, mailing address, and/or phone number for the SCDOR representative or division who sent you the notice.

If you read through your notice and still have questions, we are here to help. Please use the specific contact information provided on the notice if you have any questions.

• Contact information should be provided on the left side of the notice near the bottom of the page.
• If your notice does not have specific contact information, call 1-844-898-8542 for assistance.

If you want to have someone else discuss the notice with the SCDOR, they must have a valid power of attorney on file with the SCDOR before talking to our representatives.

For many of the SCDOR’s most frequently-issued notices, 24/7 guidance is available using MyDORWAY’s Notice Help Tool, which is part of our Dorwin virtual assistant.

Compatible notices have a Notice Help Tool advertisement printed under the header of the notice. The Notice Help Tool can answer general, non-account specific questions about your notice, including why you received it, and link you directly to the resources you need to resolve your issue.

• If you believe you have already paid the amount listed on your notice, please mail copies of canceled checks and supporting documents to the address listed on your notice.
• If you still disagree with the findings of your notice, you have the right to appeal.
• If your notice states that the SCDOR is collecting debt on behalf of another agency, you need to contact the other agency with questions. These debts are collected through the Setoff Debt and GEAR programs.

If you’ve already tried to resolve your notice through normal SCDOR channels, the SCDOR Taxpayer Advocate is available to help you with questions and concerns.

The Taxpayer Advocate is based in our Columbia office. Schedule an appointment or contact our Taxpayer Advocate at 803-898-5444 or TaxpayerAdvocate@dor.sc.gov.